You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
It's very easy if you've created an account with us before or during your purchase. You need to login and go to Completed Orders under 'My Account' and click the 'Return Item(s)' button for the order you wish to return. This automates the return process significantly.
If you checked out as a 'Guest' when you purchased, you'll need to email us in reply to one of the original order confirmation emails you received for that order. If you can't find those emails or have since deleted them please contact us through the Contact Us page and give us the original email address you ordered with, the date of purchase and description of the goods and problem.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Payments & Online Security
We do not hold any credit card information. Our payments are processed through the Paystation Payment Gateway and ASB Bank Cardpay. CardPay securely transmits your credit card details to ASB for authorisation. Together these services provide a high level of information security.
Security Statement from Paystation:
"Your payment details have the security offered by Paystation Limited, a fully AIS PCI DSS compliant Paymark Certified Solutions Provider (CSP), using 256-bit SSL encryption. Credit Card or Pago Wallet details will be sent directly to the acquiring institution for processing. No card or wallet data is available to or used by the merchant. You will be issued with a receipt number at the end of your transaction."
Geotrust SSL Site Encryption:
Our site uses Geotrust SSL site encryption for domain control validation and up to 256-bit encryption. We use the Premium certification. Click on the following stamp to view confirmation of current validity from Geotrust.
Your Personal Details:
When an order is placed through our website we will require your name and delivery details but this will not be shared with any third party except for the purpose of delivery. Personal details for card payments are passed through encrypted connection to our authorising bank as detailed above, for which the highest standards of security are in place.
We will not collect and hold your personal details without your knowledge or permission.
Errors And Omissions
Information & Accuracy:
If purchases are completed but due to an error in stock levels on our part or other unforseen circumstance, we will take immediate action to contact the customer to find an alternative, issue store credit or refund in full.